Shipping and Returns

Shipping

We ship across Europe, including the Canary Islands, Ceuta, and Melilla.

Shipping costs vary depending on the destination.

Returns and Refunds Policy.

1. Return Period:

At Lets Glow Fit, we want you to be happy with your purchase. If you place an order in our online store, you have 14 calendar days from the day after you receive the product to send the garment back for a return or refund.

2. Garment Condition:

To inspect the product and process your return correctly, please handle the garments with care.

Garments should be returned, where possible, in their original condition and without signs of unnecessary use.

You may try on the garment to check the size and fit, just as you would in a physical store. However, if the garment is damaged or loses value due to handling or use beyond what is necessary to check its characteristics, we may claim the corresponding loss in value in accordance with applicable law.

3. Caring for Logos and Prints:

Our products may feature custom logos and prints that require special care.

Garments damaged due to improper use or care, for example, will not be accepted as standard returns without financial consequences:

- Ironing directly over the logo or print, which may cause scorching, distortion, peeling, or damage.

- Use bleach or other harsh chemicals that could damage the fabric or print.

- Dry clean the garment.

- Wash the garment at temperatures higher than those listed on its care label.

- Tumble dry.

- Use abrasive products, scrub excessively, or use treatments that could damage the logo.

-Cutting off or removing labels, altering the garment, or making modifications that prevent it from being resold.

- Returning garments with stains, persistent odors, makeup, deodorant, pet hair, or dirt resulting from use beyond what is necessary to try them on.

- Returning garments that are torn, stretched, worn out, or damaged due to improper use.

If any of this damage is found, we will assess the condition of the garment and, where legally applicable, may claim compensation for any demonstrable loss of value.

4. How to Request a Return:

To start a return, contact us at fitglowlets@gmail.com and include:

-Order number

-Full name.

-Product you wish to return.

-Order receipt date.

We will let you know how to proceed and provide the return address.

We recommend using a tracked shipping service and keeping your proof of postage.

5. Return Shipping Costs:

Unless the product is defective, does not match your order, or the law provides otherwise, the direct costs of return shipping will be borne by the customer, provided this condition was clearly communicated before checkout.

6. Refunds:

Once you have exercised your right to withdraw, we will refund the payments received, including standard delivery costs where legally required.

We may withhold the refund until we receive the products or the customer provides proof of return, whichever comes first.

The refund will be issued using the same payment method used for the purchase, unless expressly agreed otherwise and in accordance with applicable law.

If the garment shows a demonstrable loss of value caused by unnecessary handling, we may claim the corresponding compensation under the law. Any deduction must be justified and may not be used to remove your legal right of withdrawal.

7. Consumer Legal Rights:

This returns policy does not limit the consumer’s rights under applicable law. If you receive a defective, damaged, or incorrect product, contact Let’s Glow Fit so we can offer a solution in accordance with your legal rights.

Let’s Glow Fit reserves the right to inspect returned products and document any damage found, while always respecting consumers’ legal rights.